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Lead Field Services Manager - Mozambique

GE Transportation solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and value-added services help customers grow. At GE, developing people is embedded in our culture and integral to our growth. GE Transportation is headquartered in Chicago, IL, and employs approximately 13,000 employees worldwide.
Lead Field Services Manager - Mozambique
Experienced
Services
Field Services
South Africa
No
In this role you will be responsible for delivering service support for GE locomotive fleets in Mozambique. Position to be based in Beira or Nacala depending on location of qualified candidate.

  • Accountable for functional, business, and broad company objectives including field service operations, parts and material management.

  • Develops, integrates and launches processes that meet business needs across the organization. Involved in long-term planning. 

  • Contributes to the overall strategy and manages complex issues within functional areas of expertise. 

  • Participate in development and lead the execution of the Services growth strategy – from LTPA to warranty to service agreements. 

  • Responsible to build strong, long-term relationships with customers in Mozambique. 

  • Work closely with region sales leaders to ensure appropriate service coverage and drive opportunities to achieve the services orders plan for Mozambique. Provide the operational leadership needed to drive profitable service growth. Review the progress of regional growth initiatives and participate in the development of new service offerings. 

  • Responsible for overall business management duties for operational area and assigned Field Service Engineers (Technical Advisors). 

  • Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required. Create and manage talent pipeline for direct report roles. 

  • Lead efforts to ensure customer service excellence for assigned customers. Manage customer communications. 

  • Drive service engineering to accomplish effective support of region customer service objectives. 

  • Implement safety policies and instructions. Conduct field work in compliance with local safety regulations and encourage good employee safety practices.

  • Bachelor's degree from an accredited university or college. 

  • At least 5 years of experience in Field Services (locomotives/heavy equipment). 

  • At least 3 years of experience in management or commercial leadership roles. 

  • Willingness and ability to travel within assigned region up to 60%.

  • Fluent in English and Portuguese languages.

  • Must have legal authorization to work in Mozambique.

  • Bachelor's degree in Engineering or physical science is preferred.

  • Six Sigma training is preferred.

  • Strong business acumen and commercial savvy.

  • Ability to manage effectively in a dynamic and fast-paced environment.

  • Strong customer service mindset.

  • Effective team contributor and member.

  • Ability to energize teams through inclusiveness and connection with people. 

  • Working knowledge of contract terms and conditions. 

  • Ability to build trust by respecting the ideas and contributions of everyone. 

  • Strong oral and written communication skills. 

  • Strong interpersonal and leadership skills.

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