- Proactively identify and report on all areas within the organization that are susceptible to Revenue Leakage.
- Recommend policies and procedures to help identify revenue leakage areas and reduce the incidences of revenue loss within the organization
- Make value adding recommendations to enhance systems, processes, products & procedures to reduce the incidence of revenue leakage in the organization.
- Management and Maintenance of Identified fraud, anomalies, investigative details, intelligence of identified fraudsters and introduced controls database
- Perform liaison duties for the department with other core company departments in order to detect and monitorfraudwithin the company
- Control and Monitor Reconciliations and Analysis of:
- Monitor legitimate voucher refills
- Review Service access to legitimate users
- Monitor and reconcile EVD transactions
- Monitor and reconcile Me2U activities
- Monitor sim swaps
- Monitor manual adjustments and credit note transactions
- Monitor sim box activites
- Monitor suspicious and high volume network activities
- Review non RGE line activities
- Review and monitor thresholding settings for application limits
- Monitor 3rd party adjustment transactions
Revenue Assurance Monthly reporting. - Compilation of Monthly management reports on Key Revenue
- indicators and performance of the company for both internal and external distribution.
- Ensure all anomalies are investigated, resolved and closed with acceptable feedback and required changes and controls are initiated and implemented by responsible departments and analysts.
- Ensure proper usage of company tools such as computers and department test lines
- Foster team work and team spirit within the function team, and acknowledge the job/work of the analysts whether good or bad.
- Coach team analysts on the best practices in Revenue Assurance.
- Coordinate & assign work to the team members plus Report on the team’s everyday functions and processes
Organize and steer function meetings at least once a week with agenda and Minutes
Desired Skills and Experience
- 3+ years Revenue Assurance or IT experience with University Degree in business or related field; at least 2 - 3 years leadership experience
- Functional knowledge of standard GSM Network
- Data analysis, data modeling and statistical skills.
- ACL/SQL knowledge
- Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
- Able to handle, prioritize, multiple projects simultaneously
- High IT literacy
- Able to operate in a performance driven organisation
- Knowledge of English and common local languages
High level knowledge; applies technical expertise and has full knowledge of other related disciplines. Exhibits good level of creativity and resourcefulness. Is able to guide and transfer knowledge to his/her team.
