NBS Bank Plc, one of the leading commercial banks in Malawi, invites applications from suitably qualified and experienced candidates to fill the following position tenable at the Bank’s Head Office at Ginnery Corner in Blantyre.
HEAD OF INTERNAL AUDIT
JOB PURPOSE
This is a Senior Management position and reports to functionally to Board Audit and Finance Committee and administratively to the Chief Executive Officer with overall responsibility of assisting the Board Audit and Finance committee achieve its oversight objectives by independently assessing effectiveness of the Internal control systems, risk management process, and governance process of the Bank
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The successful candidate will be responsible for the following, among other responsibilities:
- Appropriately develop an audit plan and present it for Board approval
- Ensure the Risk based audit plan is implemented
- Develop and update audit programs for effective execution of audits and reviews
- Conduct Risk assessment of Business Units for development of Annual audit plans or adjusting audit plans
- Prepare Audit reports and ensure appropriate audit responses are obtained
- Ensure quality of audits are conducted by among others ensuring appropriate resources are deployed to conduct audits, timing audits, compliance to the International Auditing standards, compliance to the SLAs between the Audit Division and the Operating Units of the Bank
- Institute and supervise investigations
- Report on investigations
- Develop forensic operations tools for detection, prevention and investigation of fraud and irregularities.
- Ensure adequate resources are available for execution of audits
- Develop capacity of staff under his/her jurisdiction
- Manage Audit Division staff Preparation and presentation of Board papers (control profile of the Bank)
- Advise the Board and Management on the Internal control systems, Risk Management, and Governance processes of the Bank
- Follow up on implementation of audit recommendations and particularly ensure all audited units are tracking progress towards resolving all audit issues raised in internal audit reports in collaboration with the Operations Department
HEAD OF CORPORATE & INSTITUTIONAL BANKING
JOB PURPOSE
This is a Senior Management position and reports to the Chief Commercial Officer- Business with overall responsibility of improving the corporate and institutional performance of the bank through the development and implementation of a diversified corporate strategy, the development and maintenance of portfolios of products and services that meet the requirements for financial services of the various customer segments
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The successful candidate will be responsible for the following, among other responsibilities:
- Participating as a member of the management team in formulating corporate strategic plans, and reviewing policies.
- Responsible for leading a team of Corporate Relationship Managers and assuming overall responsibility for corporate clients’asset & liability management and growth, both qualitatively and quantitatively.
- Reviewing all high value applications for structured deals and generating facility proposals for consideration.
- Responsible for the growth of corporate market share, corporate customer acquisition, improved customer satisfaction and retention.
- Setting budgets and monitoring performance for the Corporate & Institutional Banking Division.
- Scanning the business and market environment and formulating new strategies in quest of corporate business development
- Managing a set of corporate portfolios, having an in depth understanding of their business and strategy which would enable the Bank to be their total solution provider.
- Proactively building new relationships and maintaining existing relationships though regular dialogue with the finance team and key decision makers.
- Maintaining market intelligence within the competitive industry.
- Establish and pro-actively develop a portfolio of multi-national corporate clients in order to generate incremental revenues for the Bank.
- Develop and deliver a strong pipeline of new businesses and/or corporate clients for the Bank.
- Manage the corporate relationships professionally with credibility, responsibility and accountability.
- Identification of new business opportunities from existing relationships.
- Develop the assets portfolio through adequate marketing and within the credit parameters as set up by the Bank.
- Driving implementation of new products and services in line with changes in the corporate sector.
HEAD OF RETAIL AND PERSONAL BANKING
JOB PURPOSE
This is a Senior Management position and reports to the Chief Commercial Officer- Business with overall responsibility of improving the retail performance of the bank through the development and implementation of a diversified retail strategy, the development and maintenance of portfolios of products and services, that meet the requirements for financial services of the various customer segments
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The successful candidate will be responsible for the following, among other responsibilities:
- Overseeing customer service, complaints, and product liability issues.
- Managing the strengths and weaknesses of the company’s services and products.
- Management and driving every aspect of customer interaction, from policy and procedure in brick and mortar establishments to customer interfaces online.
- Overseeing and managing the customer experiences of the company’s brand and how the company can deliver the best possible experience to the customer.
- Manages department staff in retail banking
- Developing, implementing and maintenance of an innovative marketing framework, based on defined customer segments, financial lifecycle innovative marketing campaigns, strong exposure that are appealing and lead to new customers.
- Creation and maintenance of profitable, and client oriented competitive personal banking product & service proposition, in the market of Personal Banking products.
- Develops annual commercial plan, including budget to realize required quantity and quality of staff (retail banking).
- Plans development and delivery of all services connected to the departments, including staffing.
- Stimulates management and creates and maintains a good working environment.
EXPERIENCE
Banking products hands on knowledge and experience in a variety of senior positions 5-10 years preferably in a retail and / or marketing function, a financial institution with a clear understanding of banking business processes. Experience in change management Combined technical knowledge of the relevant field with strong marketing and business development skills is essential. Good interpersonal skills and team player, good communications skills and analytical minded.
QUALIFICATIONS
Postgraduate Degree i.e. Master’s degree in Accounting, Finance, Banking, Commerce or Economics or BA. General operational management at senior management level
SKILLS & PERSONAL ATTRIBUTES
- Excellent understanding of prevailing economic trends and how they impact retail banking Sound knowledge of banking practices
- Ability to formulate strategies and concepts Relationship and networking skills Innovation and creativity
- Analytical skills Excellent written, verbal and interpersonal communication skills.
- Motivational and developmental skills.
- Ability to effectively lead a diverse team
- Results orientated, adherence to procedures, turn-around times
Interested candidates that meet the above minimum requirements should send their applications and updated CVs with names of three (3) traceable and reputable referees and copies of certificates to the following address:-
Head of Human Resources, NBS Bank Limited, P.O. Box 32251, Chichiri, BLANTYRE 3
Or alternatively, send your application and CV to recruitment@nbs.mw
The closing date for receiving applications is 11th August 2017. Only short-listed applicants will be acknowledged.
