IT Officer
Baylor College of Medicine Children’s Foundation Malawi (BCM-CFM) is a not-for-profit organization partnering with the Government of Malawi in the health sector. The mission is to improve the health and lives of HIV-infected children and families through high quality, high impact, ethical, state-of-the-art, comprehensive care and treatment, of training of health professionals, and clinical research. Baylor-Malawi has an international reputation for innovative, evidence-based HIV service delivery programming.
The Baylor-Tingathe program was designed in 2008 to respond to suboptimal uptake of PMTCT and pediatric HIV services in Malawi. The program seeks to support Malawi in reaching the ambitious UNAIDS 90-90-90 goals, by improving the identification of HIV-positive persons, timely treatment initiation, and long term engagement in care. The program is funded by Equip Right To Care and is operating in four districts. The vacancy has arisen for the post of;
Position: IT Officer
Location: Lilongwe
Reports to: Senior Operations Officer
Contract type: Full Time
Duration: One year contract with possibility of extension
Deadline for Application: 24th February, 2017
The IT Office will design, implement, and maintain the IT infrastructure for the entire project.
Duties and Responsibilities
- Perform routine maintenance of entire IT infrastructure, hardware and software, including: servers, desktop and laptop computers, network switches, firewalls, Internet connectivity, PaBX, cabling/network points.
- Design and implement backup systems for clinical operations that require IT systems to function (eg, backup procedures/server for the electronic medical records system).
- Troubleshoot and repair network and computer issues and enforce best practices and policies for network use
- Perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both implementation of suitable network policy and relationship with the ISP.
- Provide helpdesk services to end users.
- Perform and provide technical and software support or advice as required.
- Configure and maintain the telephone management system/PaBX (Nortel Networks).
- Maintain records of equipment condition.
- Create a schedule of regular evaluation of IT infrastructure.
- Participate in development of policies and procedures that affect use of IT equipment
- Monitor, evaluate, and track vendor performance
- Respond to staff service requests in a timely manner Ensure preventive maintenance is carried out in a timely manner
- Initiate interventions to solve problems with IT infrastructure
- Prepare annual plans and report performance to Baylor-Malawi leadership
- Continuously communicate with management and staff about the status of IT related systems
- Perform other related duties as assigned.
Requirements
- Bachelor’s Degree in Information Technology or any equivalent qualification in an area related to information technology (eg, computer science, software engineering, database administration, networking);
- At least 5 years of experience in server administration;
- Experience with MySQL and any programming language would be a strong advantage;
- Microsoft Certified Systems Engineer or A+ certification would be an advantage;
- Experience in working with health-related institutions would be an advantage;
- Demonstrated knowledge of server administration in a Windows client-server environment;
- Experience designing IT infrastructure, from designing specifications to setup to operations to maintenance,
- Must be a self-starter and loyal team player;
- Able to work with minimum supervision, prioritize tasks, anticipate staff technical need, and meet deadlines;
- Should be cost conscious in determining needs and making purchase recommendations,
- High level of integrity, accountability, trustworthiness and ethically sound behavior;
- Experience working on a regional program a plus.
Application
For physical delivery
Tingathe Program Director,
c/o Human Resource Officer,
Accord House,
2nd Floor,
Lilongwe 3,
Malawi
Tel: +265-1-751-047
For email delivery:
Email: recruitment@tingathe.org and write IT Officer in the Subject Line.
