Toyota Malawi Limited, a market leader in the Malawi motor industry is the exclusive distributor of Toyota vehicles and HINO trucks; Toyota and HINO genuine parts and quality service. Toyota Malawi offers Innovative, superior quality, durable and reliable products specifically meant for our environment and our customers’ needs. Through our Customer First Philosophy, we guarantee excellent after-sales service and value for money resulting In high resell value and exceptionally attractive total cost of ownership. Applications are invited from suitably qualified and experienced candidates for the following positions tenable in Lilongwe:
Human Resources Officer - Blantyre
Reporting to the Human Resources Manager the successful candidate will be responsible for providing necessary service and support for Human Resources solutions to support effective relationships between Human Resources Department and Business Units
Key Result Areas:
- Support employee engagement processes at the Joint Consultative Committee (JCC) meetings, enabling effective negotiation and consultation in regard to a range of staffing matters.
- Responsibility for the annual Staff Survey, analyzing data, benchmarking year on year and production of an Action Plan to address any areas of concern for SLT approval.
- Assist with the education of line management with regard to Labour Relations legislation and employees relations practices
- Support and facilitate the identification of current and future learning capabilities for roles to enable the development of role based training curricula.
- Facilitate the assessment of competency levels and gap analysis and appropriate L&D solutions.
- Responsible for end-to-end performance management process, coaching and upskilling line managers on the same and Identify performance gaps (commitment, competence, process) and recommend appropriate solutions.
- Supports line managers in implementing and monitoring staff performance by guiding performance discussions and the use of performance management tools.
- Trigger, support and enable employee lifecycle events: recruiting (assessment and selection), training programmes, managing new joiners’ induction programs, facilitating employee performance assessment and reward, disciplinary action and industrial relations advice.
- Assist with the annual budgeting process and manpower planning.
- Management of HR shared services and HR Helpdesk; Medical Aid, Group Life, Group Personal Accident, Staff loans, third party contractor management.
Candidates must meet the following minimum academic qualifications and competencies:
- A Degree qualification in Business Administration or Human Resources.
- At least 4 years generalist HR experience.
- Know how to access and interpret human resources policies/procedures/labour legislations and practices
- Exposure to implementation of HR plans and delivery of Employee Lifecycle related products and services
- Knowledge of SAGE VIP HCM system, Learning Management system and Performance Management system.
Sales Consultant
Reporting to the Sales Manager the successful candidate will be responsible for technical support and professional guidance and support for unit sale, prospecting, sales cycle and administration and deal closure.
Key Results Areas:
- Develops monthly sales prospects and pipeline.
- Tracks, monitors and reports on performance of prospects and pipeline to Sales Manager on weekly basis against targeted prospecting and deal closure rates.
- Negotiates and closes deals in line with set processes and procedures.
- Ensures adequate product knowledge for all TMAL’s models and accessories.
- Complies with sale SOPs.
- Prepares and obtain approvals for weekly customer visits calendar, ensures that call reports for each visit are prepared and posted on the server within two days of each visit.
- Executed 90 days critical and action plans and reports performance against targets to the ales Manager on fortnightly basis.
- Assist with data gathering for sales and marketing intelligence database.
- Handle and resolves customer complaints effectively and in line with set policies and procedures.
- Builds and maintains effective relationship with both existing and prospective customers.
- Share information on all new vehicle ales with parts department to promote accessories sale.
Candidates must meet the following minimum academic qualifications and competencies:
- A Diploma in Business Administration or any related discipline.
- At least 3 years in commercial sales.
- Product Knowledge Team player Sales & Marketing skills
- Communication & Interpersonal Skills
- Good negotiation skills
Method of Application
Interested candidates should submit their applications with detailed and updated Curriculum Vitae with names and addresses of at least three traceable referee to the following address to reach us not later than 26th May 2017.
Human Resources Manager,
Toyota Malawi Limited,
P.O Box 430
Blantyre
or
or
E-mail to: hr@toyotamalawi.com
Only shortlisted candidates will be acknowledged. Toyota Malawi is an equal opportunity employer.
