Training Expert - Learning and Development and Performance Management

Job Title:                    Training Expert (Learning &Development and Performance Management)

Department:               Human Resources

Reports To:                Human Resources Manager

SUMMARY

Assist HRM and Training Manager to Plan, develop and deliver professional development, leadership development and organizational development initiatives to ensure FINCA develops and retains the talent needed to achieve strategic goals and objectives by performing the following duties personally or through subsidiary managers and supervisors. Will be responsible for ensuring performance management training tools are up to date and regular identify needs area within the subsidiary in question and provide assistance to enable the subsidiary achieve the required Performance Management training.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  

1. Assist in Planning , developing  and implementing training programs that address FINCA wide and unit specific training and development needs
2. Assess and determine that quality of training including course design, instructions, program evaluations, training materials and learning reinforcement strategies to enhance the effectiveness of employee performance in achieving goals and objectives of FINCA
3. Plan and deliver organizational development interventions, through collaboration with departmental heads/unit heads on organization design and effectiveness, team, business issues, talent development and leadership development
4. Design and deliver specific training and development solutions to enhance leadership and managerial effectiveness.
5. Manage the design and implementation of performance management tools, techniques and training across FINCA. Develop and ensure delivery of training that helps managers conduct performance evaluations and discussions. Provide tools, resources, support and training to support employee career development and progression. Provides coaching to managers and supervisors on effective performance management tactics.
6. Consults with managers on development strategies including mentoring, training, and rotational assignments.
7. Develops and monitors processes for addressing poor performance. Follow up with line managers and ensure regular feedback processes are being conducted and employees on development plans are following through on key development goals.
8. Establishes a continuous performance improve efforts, monitoring reporting systems and regularly reports the status of performance improvement efforts and impacts. Coordinates and prepares annual accountability reports  including return on investment analysis and other impact reviews
9. Monitors HRIS data related to performance management.
   
   
10. Ensures that appraisal, development, and corrective action programs comply with local employment laws.
11. Contribute to human resources special projects and talent, learning and organization development
      
    Supervisory Responsibilities                                                 
     This job has no supervisory responsibilities.
    
    
    Competencies                                                 
     To perform the job successfully, an individual should demonstrate the following competencies:
    
    
    Analytical - Synthesizes complex or diverse information.
    
    
    Design - Uses feedback to modify designs.
    
    
    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
    
    
    Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
    
    
    Interpersonal Skills - Maintains confidentiality.
    
    
    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
    
    
    Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
    
    
    Managing People - Makes self available to staff; Provides regular performance feedback; Solicits and applies customer feedback (internal and external); continually works to improve supervisory skills.
    
    
    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
    
    QUALIFICATIONS
    
    

1. Proven ability to complete full training cycle ( assess needs, plan, develop, coordinate, monitor and evaluate)
2. Experience in performance management , employee engagement  and organizational development critical to this role
3. Strong influence, communication and negotiation skills required to influence employees and managers to address performance issues and development opportunities
4. Knowledge of human behavior and performance management; individual differences in ability, personality, and interests; learning and motivation; principles and practices of management
5. Knowledge of recent developments, current literature and information related to training and development

Education & Experience                   

1. 4 – 5 years of experience in coordinating training & development and performance management.
2. Exposure to 360 assessment tools, coaching and counseling methodologies desirable.
3. Bachelor’s Degree in HR, Psychology or, Adult Education preferred
4. Certified as a Trainer of Trainers
5. Exposure and experience in learning management systems and e - learning tools and processes.
     
   Language Skills
   Fluency in English and Local language. Knowledge of French and Swahili desirable
   
   
   Computer Skills                                             
   Proficient in the Microsoft Office products
   
   
   KEY DELIVERABLES

1. Performance management plans
2. Career path management for Credit officers and savings officers
3. Development plan implementation for identified talents
4. Ensuring all managers are appraised on KPIs (2014 is Savings, Customer Service & People Management)
   
   
   KEY RELATIONSHIPS

1. FINCA Departmental heads and Line Managers
2. External Training consultants
3. Training Institutions and Resource centers
4. Regional HR and Training team
5. Other training experts in FINCA Subsidiaries
   
   
    TRAVEL REQUIREMENTS
    Availability to travel 50 % of the time

- See more at: http://fincamalawi.simplicant.com/job/detail/16208-training-expert-learning-and-development-and-performance-management#sthash.qBO1PZiA.dpuf