MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability.
We work with numerous manufacturers across the globe to provide first-class and cost effective solutions to our client’s needs. You can view more information on our website www.msxi.com
The Dealer Technical Support Helpdesk Engineer (dual brand) will support the markets dealer network with concern resolution and enhanced diagnostic.
The Dealer Technical Support Engineer will investigate specific diagnostic cases to advise the dealer network on the correct level of repair and provide an essential link between South Africa NSC and the dealer network.
Candidate Responsibilities:
- Provide high quality dual brand technical support information and recommendations, by using ‘best practice’ processes over all forms of media to franchised dealers in South Africa and sub-Sahara Africa
- Provide dealer staff with prompt technical assistance, complete and accurate concern resolution, technical information and diagnostic guidance
- Collate and retrieve data from the relevant data management systems to assist with Engineering feedback and overall concern resolution
- Participate in training / product information updates as required to achieve and maintain the OEM’s level 4 technical qualification
- Participate in UK market visits and market training programs including overnight stays if required
- Develop relationships with the Global Dealer Technical Services (GDTS) Engineers to produce a globally ‘in tune team’
- Liaise with Customer Relationship Centre on vehicle case concerns
- Interact with all various engineering facilities and participate in meetings as required
- Carry out Field Engineer visits as and when required, including overnight stays away from home as requested
- Represent the OEM’s ‘Customer First’ principles at all times
- Liaise with Dealer Staff on all issues associated directly with fix right enhanced diagnostics / warranty authority and process obtaining clarification from the Group Leader / Project Management if required
Candidate Specification:
- Significant automotive industry technical experience and knowledge to include all major vehicle systems and sub-systems; in particular: engine management systems (Petrol & Diesel), CAN networks, vehicle entertainment systems and vehicle chassis systems
- A recognized automotive qualification and trade test certificate
- Helpdesk experience with a premium brand would be distinctly advantageous, however is not essential
- Excellent communication skills both written and verbal
- Ability to demonstrate a high standard of interpersonal skills and the flexibility to work closely with all members of the Customer Services team
- Candidates must also be sympathetic to the culture of markets to be supported
- Computer literate
- Willingness to travel
- Fluency in at least one local official language would be a distinct advantage; however this is not essential
Benefits:
- Company car + fuel for business use
- Company cellphone
- Company Laptop
- Business travel expenses
- Bonus – At the discretion of the client
- MSXI company benefits:
- 20 days annual leave (pro rata)
- Medical aid contribution
- Providence fund contribution
- 20 days full pay sick days (after three months service)
To apply for our Dealer Technical Support Helpdesk Engineer based South Africa & sub-Sahara Africa please email over your CV to Johanna Smith on jsimons@msxi-euro.com
MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
