Malawi Telecommunications Limited (MTL) invites applications from suitably qualified and experienced candidates to fill the following vacancies tenable at its head office in Blantyre.
MTL stands for its Core Values of Customer Focus, Improving Continuously, Ethical, Teamwork, Empowerment and Professionalism. Successful candidates will embody and practice the Company’s Core Values in playing their part in the future of the company.
TECHNICIAN TRANSMISSION (NOC) - HR17001
The purpose of the job is to monitoring, recording and reporting the status of all Transmission Network Systems.
Reporting directly to the Manager Network Operating Centre (NOC) the successful candidate will perform the following responsibilities:
Transmission Fault Management
- Coordinating all Transmission network faults clearance with RMC Engineers.
- Escalating faults to other departments and customers when on duty.
- Logging fault and clearance details when on duty.
ENGINEER CORE (NOC) - HR17002
The purpose of the job is to operate, maintain MSC, Softswitch, IN and AAA Servers. Reporting directly to the Manager Network Operating Centre (NOC) the successful candidate will perform the following responsibilities:
Core Network Operation
- Configuring and updating MSC, Softswitch, IN (OCS) and AAA servers, MSANS.
- Creating, Updating, modifying and deleting new/ existing subscribers in MCS, Softswitch, IN (OCS) and AAA servers, MSANs
- Updating core Network records and diagrams.
- Conducting systems and database backups and recoveries .
- Updating charge table matrix (tariffs, traffic) from time to time.
- Querying subscriber data in MSC, Softswitch, IN (OCS) and AAA servers, MSANs for planning purposes in Commercial Division.
- Updating system configuration hard copies
- Generating, loading, activating and verifying recharging vouchers in both IN (OCS) and AAA servers.
IP NETWORKS INFRASTRUCTURE AND DATA SUPPORT ENGINEERS (2) - HR17003
The purpose of the job is to ensure sound delivery of technical services for existing and new customers and key technical point of contact for corporate customers.
Reporting directly to the Senior Engineer IP Data, the successful candidate will perform the following responsibilities:
IP/Data Configuration and Provisioning
- Checking that all provisioning and configuration of customer’s links are done according to source documents.
- Managing all customer routers and switches on the IP network.
- Giving general guidance to field IP/Data engineers and technicians.
- Checking that customer installation and configurations at IP level are done to standard.
- Providing Internet services, VPNs on the MPLS platform and service on ISP mail servers and webservers.
- Ensuring that all completed provisions are introduced in Billing System,
CORPORATE RELATIONSHIP EXECUTIVE – HR17005 - Blantyre
Reporting to the Corporate Relationship Manager, the main purpose is to generate substantial revenue by offering personalised service to corporate customers.
The main duties and responsibilities will include but are not limited to the following:
Management of Corporate Customers Relationship
- Acting as an interface between MTL and the corporate customers.
- Initiating weekly customers visits to find out their requirements
- Proposing and offering solution to the customer requirements, including up selling and cross selling.
- Initiating and following-up the implementation of the solution.
- Making presentations of MTL products and services to existing and potential customers.
- Ensuring timely management and resolution of key account customer queries.
- Maintaining up-to-date customer records.
CORPORATE RELATIONSHIP EXECUTIVE – HR17005 - Zomba
Reporting to the Corporate Relationship Manager, the main purpose is to generate substantial revenue by offering personalised service to corporate customers.
The main duties and responsibilities will include but are not limited to the following:
Management of Corporate Customers Relationship
- Acting as an interface between MTL and the corporate customers.
- Initiating weekly customers visits to find out their requirements
- Proposing and offering solution to the customer requirements, including up selling and cross selling.
- Initiating and following-up the implementation of the solution.
- Making presentations of MTL products and services to existing and potential customers.
- Ensuring timely management and resolution of key account customer queries.
- Maintaining up-to-date customer records.
Interested candidates should submit their applications together with their curriculum vitae and names and addresses of three traceable referees to the Chief Executive Officer.
A guide to the Selection Process is available on our website – www.MTL.mw.
Only applications submitted electronically to HR17006@MTL.mw by 1700 on 1st April, 2017 will be considered. MTL reserves the right to bring forward the closing date and time in the event of an overwhelming response.
“We are an equal opportunity Employer”
