Data Analyst

Vacancy Announcement No: UPU/14/SPEC6/FT-NC/52 Title: Data Analyst Grade: Specialist (level 6) Type of contract Fixed-Term (Non-Core) Appointment Duration:  3 years	Publication Date: 20 May 2014 Application Deadline: 11 July 2014 (24 day(s) until closing deadline) Currently accepting applications   Organizational Unit: Postal Technology Centre (PTC) Operations Unit Duty Station:  Bern Switzerland Scheduled date for taking up appointment:  01/09/2014
Organizational Context: With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services. The postal sector has been confronted with far-reaching changes over the past few years. It has become essential for Posts to apply the latest technology in order to respond effectively to evolving customer needs. The aim of the UPU's Postal Technology Centre (PTC) is to provide the link between technology and the needs of the postal industry by serving as the first-choice provider of IT solutions, applications and services that facilitate the delivery of international and national postal services.
Main duties: The PTC is looking for a Data Analyst with at least two years' experience in postal operations. The duties of the position are as follows: - Quality analysis of data Monitor and analyze data received at the Postal Technology Centre Study anomalies and draw conclusions about potential impact on reports Contact customers to address such issues when necessary Supervise Electronic Data Interchange (EDI) services and the Quality Control System (QCS) - Quality analysis of reports Execute reports relating to measurement of customer performance Identify anomalies, drops in performance or lack of data transmissions Prepare reports and data extractions to justify any issues detected - Provide second-level support on incidents and requests related to reports through the ticketing tool Collaborate with appropriate PTC teams to identify areas for improvement at application and report level (e.g. write functional specifications for new reporting application, capture Problem Reports/Change Requests (PRCR) when necessary and validate them once implemented) Define and execute test cases for updates related to PTC products Maintain documentation and keep procedures up to date
QUALIFICATION AND SKILLS REQUIRED
Education: First-level university degree (bachelor's or similar) with focus on one of the following fields: logistics, economics, business intelligence, mathematics or information technology, or equivalent experience in the postal field.
Experience: At least two years' experience in postal operations Practical knowledge of UPU regulations
Technical knowledge:  Good practical knowledge of SQL Good understanding of mail tracking and usage Advanced abilities in Excel and other reporting tools Basic knowledge of Service Desk ITIL processes and best practices
Skills and abilities / competencies: Proactive and organized Excellent communicator Able to work in a fast-paced environment and solve problems Able to work in a multicultural team Customer- and result-oriented
Language skills: Good working knowledge of English. Knowledge of other languages, especially French, would be an advantage.
Additional Information: For more information, please contact corine.rey@upu.int
Monthly salary: (Net of tax) 6,500
The conditions of service are governed by the Staff Regulations and Rules of the International Bureau of the Universal Postal Union.
Please note that all candidates must complete an on-line application form. All applications must be received by the closing date as stated in the vacancy announcement. All applicants employed by postal entities and applying for a vacant position in the Professional (P) or Senior (D) category must be recommended and submitted through the competent postal authority. Applications not satisfying this criterion may not be considered. Only candidates under serious consideration will be contacted.
Applications from women and member states are particularly encouraged. The UPU promotes diversity and work-life balance.
For further instructions regarding the online application process, please visit the UPU internet page at:http://www.upu.int/en/resources/vacancies