Manager, Operational Risk – Risk management Department, Lilongwe – Standard Bank Limited
Reporting to the Head of Risk, the successful candidate will be responsible for managing (identifying, measuring, controlling and reporting) operational risks within the Bank in alignment with business strategy, operating model, and operational risk framework and policies
Implement and monitor operational risk management frameworks and process within the business, Execute in-country and head office operational risk deliverables and strategies, Monitor and validate the quality and consistency of operational risk processes across the business, Continuously improve operational risk processes and practices in line with leading global practices to add value to business, Communicate operational risk framework, standards and other risk principles effectively to the business i.e. Risk and Control Self Assessments, Key Risk Indicators, Business Continuity Management, Information Risk, etc, Control, secure and reference operational risk losses across the bank, Provide operational risk tools training support to the business, Analyse information and reports to establish trends and consider initiatives to reduce risk; and provide monthly and quarterly reports on activities of line functions to various stakeholders and governance
committees, Pro-actively identify control deficiencies from Internal Audit, Forensics, BCM, incident reports and eternal sources and through gap analysis to ensure ‘fit for purpose remediation by business of any risk exposures, Identify changes in the pattern of losses and analyse trends affecting the business and take the necessary steps to prevent a recurrence, Evaluate and manage the performance of direct staff resources to achieve a high standard of competence, motivation, and service orientation, focusing on the development and retention of promising staff, Maintain a culture within the routine fulfilment and loss control areas that emphasises and demonstrates to all the importance of internal controls, Ensure that agreed remedial actions adequately address internal control deficiencies and thereafter follow up regularly to ascertain execution and effectiveness, Review an devaluate internal controls and propose appropriate recommendations for any
changes and/or enhancements Identify operational risks affecting the business and take necessary steps to measure, monitor and control accordingly
A First Degree in Business Administration, Social Sciences, Economics, Finance, Accountancy, Management Information Systems or related disciplines, Thorough understanding of the bank’s products and services and the transactional processes relevant to those products and services, Knowledge of financial markets and banking operating systems and controls, 5 yrs supervisory/management banking experience in service and operations roles with working knowledge of Bank’s systems and procedures, The ability to meet tight deadlines and to satisfy customer service requirements in an environment faced with a wide variety of problems and unexpected challenges, Understanding of the interface between frontline service, responsive sales and support functions, Customer service-orientated and self-motivated, Results orientated, driven to realise business service objectives in the centres, Able to demonstrate and motivate new operational standards, Good verbal and
written communication skills, Team player – approachable, receptive to ideas/feedback from others, Assertive – able to handle and mediate in conflict, standby principles and put forward ideas despite opposition
Applicants are encouraged to apply by email and all attachments in email applications must be saved in one file, Interested candidates who meet the above requirements should send their applications together with detailed CV with 3 traceable refs to The Head of Human Capital, Standard Bank Limited, P O Box 30380, Lilongwe 3 www.standardbank.co.mw Email; sbmw.human@standardbank.co.mw Closing date for receiving applications is 19th June, only shortlisted will be acknowledged
Reporting to the Head of Risk, the successful candidate will be responsible for managing (identifying, measuring, controlling and reporting) operational risks within the Bank in alignment with business strategy, operating model, and operational risk framework and policies
Implement and monitor operational risk management frameworks and process within the business, Execute in-country and head office operational risk deliverables and strategies, Monitor and validate the quality and consistency of operational risk processes across the business, Continuously improve operational risk processes and practices in line with leading global practices to add value to business, Communicate operational risk framework, standards and other risk principles effectively to the business i.e. Risk and Control Self Assessments, Key Risk Indicators, Business Continuity Management, Information Risk, etc, Control, secure and reference operational risk losses across the bank, Provide operational risk tools training support to the business, Analyse information and reports to establish trends and consider initiatives to reduce risk; and provide monthly and quarterly reports on activities of line functions to various stakeholders and governance
committees, Pro-actively identify control deficiencies from Internal Audit, Forensics, BCM, incident reports and eternal sources and through gap analysis to ensure ‘fit for purpose remediation by business of any risk exposures, Identify changes in the pattern of losses and analyse trends affecting the business and take the necessary steps to prevent a recurrence, Evaluate and manage the performance of direct staff resources to achieve a high standard of competence, motivation, and service orientation, focusing on the development and retention of promising staff, Maintain a culture within the routine fulfilment and loss control areas that emphasises and demonstrates to all the importance of internal controls, Ensure that agreed remedial actions adequately address internal control deficiencies and thereafter follow up regularly to ascertain execution and effectiveness, Review an devaluate internal controls and propose appropriate recommendations for any
changes and/or enhancements Identify operational risks affecting the business and take necessary steps to measure, monitor and control accordingly
A First Degree in Business Administration, Social Sciences, Economics, Finance, Accountancy, Management Information Systems or related disciplines, Thorough understanding of the bank’s products and services and the transactional processes relevant to those products and services, Knowledge of financial markets and banking operating systems and controls, 5 yrs supervisory/management banking experience in service and operations roles with working knowledge of Bank’s systems and procedures, The ability to meet tight deadlines and to satisfy customer service requirements in an environment faced with a wide variety of problems and unexpected challenges, Understanding of the interface between frontline service, responsive sales and support functions, Customer service-orientated and self-motivated, Results orientated, driven to realise business service objectives in the centres, Able to demonstrate and motivate new operational standards, Good verbal and
written communication skills, Team player – approachable, receptive to ideas/feedback from others, Assertive – able to handle and mediate in conflict, standby principles and put forward ideas despite opposition
Applicants are encouraged to apply by email and all attachments in email applications must be saved in one file, Interested candidates who meet the above requirements should send their applications together with detailed CV with 3 traceable refs to The Head of Human Capital, Standard Bank Limited, P O Box 30380, Lilongwe 3 www.standardbank.co.mw Email; sbmw.human@standardbank.co.mw Closing date for receiving applications is 19th June, only shortlisted will be acknowledged
