IT Officer – Baylor College of Medicine – Children’s Foundation Malawi
Perform routine maintenance of the entire IT infrastructure, hardware and software to include: servers desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points, design and implement backup systems for clinical operations that require IT subsystems in order to function (example: backup procedures/server for the electronic Medical records system), Troubleshoot and repair network and computer issues as well as enforcing best practices and policies for use of the organisation’s networks, perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both the implementation of suitable network policy and relationship with the ISP, Provide helpdesk services to end users, Perform and provide technical and software support advice as required, Configure and maintain the telephone management system/PaBX (Nortel Networks), Maintain accurate records
of the condition of the equipment, Create a schedule of regular evaluation of the IT infrastructure, Participate in the development of policies and procedures that affect the use of IT equipment, Monitor, evaluate and track vendor performance, Respond to staff services requested in a timely manner, Ensure preventive maintenance is carried out in a timely manner, Initiative interventions to solve problems with the IT infrastructure, Prepare annual plans and report performance to Baylor leadership, Continuously communicate with management and staff the status of IT related systems, Perform other related duties as assigned.
Perform routine maintenance of the entire IT infrastructure, hardware and software to include: servers desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points, design and implement backup systems for clinical operations that require IT subsystems in order to function (example: backup procedures/server for the electronic Medical records system), Troubleshoot and repair network and computer issues as well as enforcing best practices and policies for use of the organisation’s networks, perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both the implementation of suitable network policy and relationship with the ISP, Provide helpdesk services to end users, Perform and provide technical and software support advice as required, Configure and maintain the telephone management system/PaBX (Nortel Networks), Maintain accurate records
of the condition of the equipment, Create a schedule of regular evaluation of the IT infrastructure, Participate in the development of policies and procedures that affect the use of IT equipment, Monitor, evaluate and track vendor performance, Respond to staff services requested in a timely manner, Ensure preventive maintenance is carried out in a timely manner, Initiative interventions to solve problems with the IT infrastructure, Prepare annual plans and report performance to Baylor leadership, Continuously communicate with management and staff the status of IT related systems, Perform other related duties as assigned.
Bachelors Degree or any equivalent qualification in an area related to Information Technology (i.e. Computer Science, Software Engineering, database Administration, Networking, etc), Minimum of 5 yrs experience in Server Administration, Experience with MySQL and any programming language would be a strong advantage, Microsoft Certified Systems Engineer or A+ certification would be an added advantage, Experience in working with health-related institutions would be an advantage.
Demonstrated knowledge of server administration in a Windows client-server environment, Experience design IT infrastructure, from designing specifications to setup to operations to maintenance, Must be a self starter and team player, Able to work with minimum supervision, prioritise own workload, anticipate the technical needs of the staff, and meet deadlines, Should be cost conscious in determining needs and making purchase recommendations, High level of integrity, accountability, trustworthiness and ethically sound behaviour.
Eligible candidates should send their application letters enclosing an updated CV with 3 traceable refs to The Executive Director, Baylor College of Medicine Children’s Foundation – Malawi, Private Bag B397, Lilongwe, email recruitment@baylor-malawi.org Closing date for receiving applications is 27th June Only shortlisted applicants will be acknowledged.
Eligible candidates should send their application letters enclosing an updated CV with 3 traceable refs to The Executive Director, Baylor College of Medicine Children’s Foundation – Malawi, Private Bag B397, Lilongwe, email recruitment@baylor-malawi.org Closing date for receiving applications is 27th June Only shortlisted applicants will be acknowledged.
