Req ID: 24527
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Description
The purpose of this document is to outline the responsibility for the role as Solution Architect: IT Domain, Managed Services within RSSA
Job Summary
Responsible for analyzing, designing & proposing commercially viable end-to-end Managed Services IT solutions for the customers. Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed Managed Services offerings, solutions & proposals.
Responsibility Areas
Position Qualifications
Core Competences:
Human & Behavioral Competences:
Preferred Skills:
Minimum Qualifications & Experience Requirements:
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Description
The purpose of this document is to outline the responsibility for the role as Solution Architect: IT Domain, Managed Services within RSSA
Job Summary
Responsible for analyzing, designing & proposing commercially viable end-to-end Managed Services IT solutions for the customers. Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed Managed Services offerings, solutions & proposals.
Responsibility Areas
- Participation in opportunity evaluation according to the sales process
- Leading and driving the IT Managed Services solutions engagement at CTO/COO/CIO/Director level by developing solutions and preparing technical solution documentation detailing the proposal, scope, and overall value proposition
- Analyze and understand individual customer/client needs and architect a solution that uniquely fits those needs and responds to the customer challenges
- Scope, define & design the solution offerings; driving end-to-end solutions
- Supporting sales teams by giving expert advice and leading solution development (Managed Services Service Configuration) in line with global initiatives and services portfolio
- Define and negotiate the Managed Services solution KPI’s/SLAs
- Develop MS Solution presentations & proposals, & perform customer presentations
- Support operational implementation plans for Transition, Establish, Operate and Transfer Projects
- Ensuring compliance to Business Excellence standards in respect to ISO, OH&S and Environmental requirements.
- Assist the Engagement Leads, sales/account teams when undertaking the IT MS feasibility and due diligence studies, specifically related to scoping and presentations and assisting in business case development. Liaising with 3rd party professional services consultants within a defined framework
- Proactively support the Account teams to close MS IT deals powered by world class sales culture, leadership and engagement expertise.
- Participate and share best practices in the MS Sales Engagement. Steps included; Joint Business Foundation, Feasibility Study, Due Diligence & Contract Negotiations.
- Identify Solution and Delivery risks and devise relevant risk mitigation plan.
- Liaising internally with all streams related to the managed services initiatives, while being responsible for the timeous delivery of required data from the relevant parties
- Co-operate and co-ordinate internally with the various Region Account teams, providing consultative solution and delivery advice and support when necessary.
- Proactive involvement with the managed services team
- Continuously update, forecast and report on IT MS opportunities, while keeping up-to-date on the current MS portfolio
- Assist with the hand-over of agreed contract deliverables and terms & conditions to delivery organization at business closure.
- Identifying the value drivers for the customer
- Taking the Customer Solutions Responsible (CSR) Role for Engagements. The CSR is a key participant in the Managed Services Engagement Project having the overall responsibility for the proposed solution configuration, including its intended transition and transformation. The CSR must balance commercial, technical and delivery aspects of solution alternatives to arrive at the best solution for customer and company. Central to the CSR securing the optimal service configuration is his understanding of the current MS Delivery blueprint (strategy) and company capabilities.
Position Qualifications
Core Competences:
- IT Managed Services Competence
- Consultative Selling Ability
- Problem Solving Ability
- Creative Thinking
- Negotiation & selling skills
- Experienced in following pre-defined sales and delivery processes
- Good knowledge of the global services and outsourcing environment
- Knowledge: Excel Advanced, Power point and other advanced programs
- Sales Tools, Risk Assessment Tools, Strategy tools and planning tool
- SW Engineering methodologies (V-Model, Scrum, Agile, ...) knowledge and hands on experience
- Customer experience management
- Big data and data analytics
- Cloud Management
- Data Center Management
- ITIL Framework knowledge and/or certification
- IT Infrastructure (LAN-Storage-Server-DB) main architectures knowledge
- OSS application architectures, packages and processes/functionalities deep understanding as Solution Architect
- Hands on experience with OSS Commercial off the shelf products like:
- SA – IBM Netcool, HP OpenView, CA SA Solutions, IBM Tivoli, HP Service Manager, HP Performance Insight …
- SF – Telcordia Resource Inventory, Cramer Network Inventory, Oracle OSM, Oracle ASAP
- EAI – Oracle, Tibco, IBM Websfere
Human & Behavioral Competences:
- Creating & Innovating
- Entrepreneurial & Commercial thinking
- Persuading & Influencing
- Applying Expertise & technology
- Manage complexity & analytical thinking
- Delivering Results & Meeting Customer expectations
- Adapting & Responding to Change
- Accountability & Integrity
- Drive & Execution
- Team Player
Preferred Skills:
- Presentation & Communication skills
- Team work & collaboration skills
- Market insight
- Interpersonal skills
- Competitor Understanding
- Good understanding of telecom technologies
- Knowledge of Ericsson's organization
Minimum Qualifications & Experience Requirements:
- Minimum of a Bachelor’s Degree in Engineering/IT/Telecom or equivalent.
- Minimum of 5 years professional experience and preferably experience in telecoms and Managed Services
- Experience in Telco Data Center Operation and Management and/or DC Transformation Program as IT Consultant and/or as Telco Operator IT Operations
- A strong IT aptitude is a requirement
- Business consulting traits: self-managed and results orientated
- Extensive experience working in the pre-sales and consultancy dimension
- Very good general computer literacy
