User Support Specialist
User Support Specialist – Old Mutual
Document all pertinent end user identification information, including name, dept, contact information, and nature of problem or issue , Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution, Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring system and applications, Diagnose computer hardware and software programs, network infrastructure using applicable diagnostic utilities to aid in troubleshooting, Use good judgement to determine if they can assist the User/customer immediately or need to escalate the issue to an appropriate colleagues, Walk Users/customers through problems, train them and respond to questions about network systems, Any other jobs as assigned by the ICT Manager
Relevant Diploma/Advanced Diploma in Computing and Software Development, Knowledge of working with Microsoft Products (Operating System and Office products)
1-2 yrs in a similar position, Knowledge of basic computer hardware, Experience with desktop operating systems including Windows and Linux, Application support experience, Working knowledge of a range of diagnostic utilities
Good interpersonal skills, Communication (Listening and questioning) Skills, Report writing skills, Ability to work irregular hours and possess a patient attitude to deal with a variety of situations and personalities, Highly self-motivated and directed, Keen attention to detail, Ability to effectively prioritise and execute tasks in a high-pressure environment, Experience working in a team-oriented, collaborative environment
If you feel that you have the necessary skills for this role, please submit your application and updated CV not later than Friday 8th May to The Human Resources Executive, Old Mutual, P O Box 393, Blantyre,
Document all pertinent end user identification information, including name, dept, contact information, and nature of problem or issue , Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution, Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring system and applications, Diagnose computer hardware and software programs, network infrastructure using applicable diagnostic utilities to aid in troubleshooting, Use good judgement to determine if they can assist the User/customer immediately or need to escalate the issue to an appropriate colleagues, Walk Users/customers through problems, train them and respond to questions about network systems, Any other jobs as assigned by the ICT Manager
Relevant Diploma/Advanced Diploma in Computing and Software Development, Knowledge of working with Microsoft Products (Operating System and Office products)
1-2 yrs in a similar position, Knowledge of basic computer hardware, Experience with desktop operating systems including Windows and Linux, Application support experience, Working knowledge of a range of diagnostic utilities
Good interpersonal skills, Communication (Listening and questioning) Skills, Report writing skills, Ability to work irregular hours and possess a patient attitude to deal with a variety of situations and personalities, Highly self-motivated and directed, Keen attention to detail, Ability to effectively prioritise and execute tasks in a high-pressure environment, Experience working in a team-oriented, collaborative environment
If you feel that you have the necessary skills for this role, please submit your application and updated CV not later than Friday 8th May to The Human Resources Executive, Old Mutual, P O Box 393, Blantyre,
Or email: recruitment@oldmutual.co.mw
Location: Blantyre
Employment Type: Full time
Salary: N/A
Job deadline: 2015-05-08
Company: Old Mutual
