IT Support Officer

The University of Manchester

(2 Posts)

Closing date : 09/12/2013
Reference : ASX-03448
Faculty / Organisational unit : Academic Services
Division : Teaching, Learning and Students
Employment type : Fixed Term
Duration : until 13 October 2014
Location : Oxford Road, Manchester
Salary : £21,383 to £24,049 per annum
Hours per week : 35

The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and increasingly digital) help us to deliver a world-class library and information service for the University of Manchester. While our primary objective is to meet the learning, teaching and research needs of University members, we are also fully committed to widening access to our services to individual researchers, local schools and others in the regional community.

The IT Support Officers will provide an efficient, flexible and friendly first line IT support to users of the Learning Commons, Main Library and Joule Library, accepting support requests, providing initial support, escalating to nth tier as necessary and monitoring resolution within agreed timescales.

Hours & Place of Work

Normal working hours are 35 hours per week: Sunday-Thursday , One post ,Tuesday - Saturday.

The posts are based across various library sites including the Alan Gilbert Learning Commons, Main Library and Joule Library. However, all Library employees are required to work at any Library site, as necessary.

All Library staff are required to wear an identity badge.

Informal enquiries

Informal enquiries can be made to Martin O’Dwyer Email: martin.o'dwyer@manchester.ac.uk

The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.