Software Support Office – 1 post
Perform regular clinic visits where the Baobab Electric data system is installed to monitor and solve problems, Communication issues to colleagues at Baobab when support is demanded, to ensure issues are solved satisfactorily, Submit weekly timesheets to the support manager, Responsible for production and submission of a field report for each and every site visits to the Support Manager, Responsible for building and maintaining external relations Communication with partners, site implementation and maintenance teams, e.g. ART Supervision teams, Nurses and Clinicians, Review and update support operational documents e.g. standard operating procedures, Implementation of disposition of applications framework and graduating health facilities through stability milestones, Responsible in setting up indicators that ensure that systems are available at all times in all system implementations, Produce monthly status reports that indicate availability of different systems, Evaluate reports upon implementation of a system, Deliver quarterly cohort reports (and others) to MOH and other stakeholders on time, Perform Baobab system updates at Health centres in Malawi in cooperation with the Hardware technician, Software Deployment departments, MOH and other partners, Monitor and document usage of the electronic system by users such as nurses, clinicians and clerks to check quality of usage and to give feedback to software developers on further improvement opportunities
Bachelor of Science Degree in Computing, Information technology or Public Health, At least 1 yr of work experience in Information technology support in a public health setting, Fluency in both spoken and written English and Chichewa languages, A good knowledge of software and hardware, A good knowledge of the Health care systems in Malawi will be considered as a strong plus, Abe to report, train, troubleshoot at sites, insight in relational databases, Linux system will be a strong plus, SQL and programming will be considered a strong plus, Able to multi-task, a willingness to travel, is independent, mature and able to work under time pressure, A Basic understanding of eh software design process is a strong plus, Demonstrated excellent interpersonal skills and ability to contribute at high level meetings, Good oral and written communication skills are a mist, Able to identify challenges and offer solutions, A strong sense of accountability towards deliverables
If you meet the above requirements, deliver your application letters clearly indicating the title of the position you are applying for (in the subject line of your email applications) on the envelope, up to date CV with 3 traceable refs, 2 of whom should be your most recent employers, at our Lilongwe Office Area 3/13, baron Avenue, near Bishop Mackenzie International School or to the following addresses hr@babobabhealth.org The Human Resources Lead, Baobab Health Trust, P O Box 31797, Lilongwe 3, Applications received later than 23rd September will not be considered , Selection interviews and Date of commencement to follow soon, Only shortlisted candidates will be acknowledged, Baobab is an equal opportunities employer
