IT Manager – GOAL Malawi
Scope of this role involves responsibility for the entire IT infrastructure and the purpose of this role is to ensure the availability and reliability of the Information technology systems in all GOAL Malawi offices and to support the users of these systems in using them effectively and correctly
To formulate a daily plan so that all tasks are performed in a time efficient manner, To implement a helpdesk system so users can log tickets effectively, Ensure tall PCs are up to date with anti-virus software, Ensure only approved applications are in use, Ensure OPEN DNS is set up and working efficiently in each site, To use and promote OLA’s intranet so that all users will embrace it and will use all SharePoint packages, To carry out upgrades where necessary (i.e. SQL server upgrade, windows upgrade etc), To carry out work out of office hours were necessary to do so, To be proactive and to look at ways of improving IT services, To ensure Field offices are visited periodically, The frequency of the visits should reflect the size of the offices and the issues that need to be addressed at the time, Nomination and training of Super users at each field site to perform basic tasks (.i.e. overseeing of back-ups etc, software installs, connecting up of printers), Ensure IT equipment is maintained and that equipment such as servers are checked regularly for alert /issues and that environment the equipment is kept in is maintained (in terms of Air conditioning etc), budget to be approved by in country finance team to be strictly adhered to by IT Manager, To look for value for services such as printer maintenance etc, Ensuring backup SOP practices are upheld and maintaining integrity of data, perform monthly test restores, Permissioning of Shared folders to ensure that data integrity is maintained, Maintenance of Fixed Asset Register, Maintenance and updating of Active Directory so that leavers are taken off distribution lists, security groups etc, PC’s printers and scanners etc to be maintained to a high standard, Cabling of all office to be kept to a high standard, To ensure internet is used efficiently and bi annually test with other vendors, Ensure only approved applications are in use, Ensure OPEN DNS is set up and working efficiently in each site
To liaise with Supervisor weekly and report to him/her on the main issues facing the IT situation at that time, Bi weekly submission of IT management report to IT manager in HQ, Obtain a brief bi-weekly report from Super users in each field office
At least 3-5 yrs experience working in IT management, Relevant qualifications (University level or equivalent, Excellent knowledge in all Microsoft software, back-up software (Memeo), Photoshop (or similar), SAGE and EPI-info, Knowledge of Arc View and SPSS would be an advantage, Excellent ability to repair software and hardware problems, Ability to design databases, Ability to train staff on how to use software, Good communication and operational skills, Must be able to use initiative and working dependently, Expert knowledge of Windows server 2003, 2008 ad 2012, Knowledge of server configuration (i.e. RAID, server hardening), Active Directory, DNS, DHCP etc
Please send your application letter and CV with 3 traceable refs one of which should be the person you were reporting to the last 6 months and their phone number tote email address jobs@mw.goal.ie on or before 17 September, Qualified women are encouraged to apply – – P O Box 31807, Chichiri, Blantyre, Malawi, Tel: +265 1827083 website :www.goal.ie Registration No. NGO/R/002/03
C/0146/2002
