Technology officer
Bvumbwe Community SACCO an affiliated to Malawi Union of Savings and credit Cooperatives Ltd (MUSCCO) is looking for a suitably qualified person to fill the information Technology officer position based at Bvumbwe Head Office, The IT Officer connect the customer and IT dept, This position is the first point of contact for IT queries, providing answers and dimple solutions to enable continued use of their IT systems, The IT Officer reports directly to the SACCO Manager
Respond to requests for technical assistance by phone, email or using a help desk book logbook, and provide first line support for users with IT issues and problems, Troubleshoot and resolve end-user hardware, operating system, and software related problems and issues with WAN, VLAN, firewall, VPN, etc, systems, ensure availability of systems and compliance to Service Level Agreements, Forward technical support issues to MUSCO IT Dept and act as a liaison between customers and technical escalation teams, Log all issues in the Help desk Tracking System, track issues to resolution, update the internal knowledge base, and communicate learning’s with relevant business units, Ensure that daily, weekly, and monthly statistics , status reports, and graphical reporting aids are completed and continually modified to meet the needs of the dept, Contribute to departmental productivity and development objectives by participating in training programs, Recommend
systems improvements or developments to the Manager
Diploma in Computer Studies Information Technology or its equivalent, Have at least 2 yrs experience in Computer Operations, Knowledge and experience in Accounting and banking Software, Demonstrate strong knowledge in Database Management Systems e.g. SQL 2008 server and Networking and server operating system such as windows 2003 server, Possess high degree of integrity and ability to work with minimum supervision, Those with experience in banking software will have an added advantage, Ability to work under pressure
Applicants with full CV and 3 traceable refs should be forwarded before 22nd August to The General Manager, Bvumbwe Community SACCO Ltd, P O Box 61, Bvumbwe, Thyolo, email bvumbwesacco@gmail.com Only shortlisted candidates will be contacted
Respond to requests for technical assistance by phone, email or using a help desk book logbook, and provide first line support for users with IT issues and problems, Troubleshoot and resolve end-user hardware, operating system, and software related problems and issues with WAN, VLAN, firewall, VPN, etc, systems, ensure availability of systems and compliance to Service Level Agreements, Forward technical support issues to MUSCO IT Dept and act as a liaison between customers and technical escalation teams, Log all issues in the Help desk Tracking System, track issues to resolution, update the internal knowledge base, and communicate learning’s with relevant business units, Ensure that daily, weekly, and monthly statistics , status reports, and graphical reporting aids are completed and continually modified to meet the needs of the dept, Contribute to departmental productivity and development objectives by participating in training programs, Recommend
systems improvements or developments to the Manager
Diploma in Computer Studies Information Technology or its equivalent, Have at least 2 yrs experience in Computer Operations, Knowledge and experience in Accounting and banking Software, Demonstrate strong knowledge in Database Management Systems e.g. SQL 2008 server and Networking and server operating system such as windows 2003 server, Possess high degree of integrity and ability to work with minimum supervision, Those with experience in banking software will have an added advantage, Ability to work under pressure
Applicants with full CV and 3 traceable refs should be forwarded before 22nd August to The General Manager, Bvumbwe Community SACCO Ltd, P O Box 61, Bvumbwe, Thyolo, email bvumbwesacco@gmail.com Only shortlisted candidates will be contacted
