Malawi Telecommunications Limited (MTL) invites applications from suitably qualified and experienced candidates to fill vacancies at its Head Office in Blantyre and Lilongwe respectively.
The positions represents an exciting challenge for a dynamic achiever with a track record of improving network performance in a highly competitive market who is looking for an opportunity to demonstrate their technical skills.
MTL stands on its Core Values of Customer Focus, Continuous Improvement, Professional Standards, Management by Example, Highly Ethical and Teamwork & Empowerment. The successful candidate will embody and practice the Company’s Core Values in playing their part in the future of the company.
MTL owns and operates a national fibre optic backbone and is the leading provider of internet and data services in Malawi, with a fixed line operation and growing CDMA and WiMAX access networks, serving both voice and data customers in the business and retail market sectors.
MTL is embarking on a rapid expansion in its customer base and revenues, addressing all sectors of the voice and data markets and is pursuing the completion of the change management process to a truly customer-focused, market-oriented company.
IP Support Engineer (Field Service Operations) – LILONGWE HR14007
Reporting to the Manager Networks he/she will be responsible for:
- Installation, implementation and maintenance of MTL’s IP network. This also includes installation and support of customer sites, test and turn up of custom solutions and network documentation
- Providing customer support on all access and edge network faults as well as customer sites
- Supporting network moves, upgrades, and changes including hardware installation and configuration.
- Providing Level 1/Tier 1 technical support to internal and external customers including problem troubleshooting and resolution of network events and outages.
- Providing IP troubleshooting support to sales demos as requested.
- IP network equipment, and WAN fault isolation.
- Ability to travel to MTL and customer facilities, for maintenance and new equipment installation as required.
Skills and Knowledge
- Working knowledge of Cisco Routers and Switches.
- Configure and troubleshoot IP routing protocols – BGP, OSPF, and RIP.
- Experienced with LAN infrastructure – VLAN, Trunking, HSRP.
- Experience Installing/Troubleshooting WAN circuits – E1/E3/T1/T3.
- Working knowledge of IP Subnetting
- Good understanding of TCP/IP network technologies; DNS, DHCP, TFTP, NAT, and SSL
- Working knowledge of broadband access technologies (xDSL,WiMAX,E1/T1,Ethernet)
- Working knowledge of WAN Protocols (PTP, Frame Relay, PPPoE, PPPoA etc.)
- Excellent customer service, interpersonal, and leadership skills.
- Sincere desire to provide outstanding support and service.
- Demonstrated troubleshooting and problem-solving skills.
- Technical and non-technical, oral and written, communication skills.
Qualifications and Experience
- Should have Bachelor of Science Degree or its equivalent plus a minimum of 3 years directly related work experience.
- CCNA certification
- Unix/Linux
Interested candidates should submit their applications together with their curriculum vitae and names and addresses of three traceable referees to the Chief Executive Officer of MTL.
A guide to the Selection Process is available on our website – www.MTL.mw.
Only applications submitted electronically to HR14007@mtl.mw respectively by 17:00hrs on 30th April, 2014 will be considered. MTL reserves the right to bring forward the closing date and time in the event of an overwhelming response.
“We are an equal opportunity Employer”
