IT Operations Manager – Airtel
Dept: IT, Level :Manager, , Vacancy: IT Operations Manager, Location : Blantyre
Responsible for IT Infrastructure, Incident management with Partners, Call Centre Technology Operations and Projects
Reporting to the IT Director
IT infrastructure Management – Data Centre Management, , Understanding of LAN/WAN/WI FI technology, Knowledge of Email, End user Desktop/Laptop/Printer Support, Deep knowledge of IT Hardware, Virtualisation platform etc, Having knowledge of Telecom software e.g. CRM, Pre Paid/Post Paid Billing, Sound knowledge of BSS/OSS
Telecom biz. Process understanding – Knowledge of end to end Teco biz. Process from Acquisition to Provisioning, Deep understanding of voice, Data and VAS products
Call Center Technology – Understanding of Call Centre IT application functionality e.g. Inbound, outbound, IVR etc, Handling of call centre IT application operation and Projects
Incident Management- Ned to track incidents Sev1, Sev 2, Sev 3 with partners and ensure incident closure within SLA, Candidate need to find out the RCA and work upon on the same to reduce the repeat incidents
BE/BTech Computer Science or Telecommunication
No less than 5 yrs of Ex in IT, Telecommunication, Banking etc, Having experience in Telecom domain, IT automation projects, Project Management, Strong grasp on emerging telecom products and technology
Candidate need to have can do attitude, Partner management Skills, Conflict management, Self motivated, Effective business engagement, Disciplined, Strong communication skills, Need to align to work 24/7 whenever needed being in telecom industry, Indentifies partnership opportunities within across functions/domains to achieve the targets and bring success
Suitable candidates are required to send their Application and CV torecruitment@mw.airtel.com indicting the opposition they are applying for in the email title, Closing date for applications is Wednesday 9thSeptember Please note that only shortlisted candidates will be contacted
